Military plaque ordering guidance
Answers before
you order.
Find practical guidance on designs, artwork approval, production, shipping and government purchasing.
Start with your question
What would you like to know?
Choose a topic, then open a question to read the answer. For a particular design or deadline, send your requirements so our team can confirm the options for your order.
General Questions
Ordering, Pricing and Payment
Can you make a custom plaque from my idea or reference picture?
Yes. Send us your design details and reference images, and we can prepare a mock-up for your review before production.
What should I include in a quote request?
Please send your design or reference images, the size and quantity you need, your required arrival date, and the shipping destination. We will use these details to prepare a quotation and check delivery feasibility.
Can I order just one plaque?
Yes. There is no minimum order quantity for plaques. Larger orders may require a different production schedule.
How much will my plaque cost?
Your price depends on the plaque's design, size, material, quantity and delivery requirements. Please request a quotation for the complete order, including any express or additional shipping charges.
Can you help me work within a budget?
Tell us your budget when you inquire. We can review options such as a different size and provide a quotation for a suitable design.
Are bulk discounts available?
Please ask for a quantity quotation. Any discount will be confirmed for your particular order; there is no single discount percentage that applies to every purchase.
Can I arrange online payment?
Yes. We can direct you to website ordering or, for a custom order, ask management to arrange a payment link.
What payment methods do you accept?
Payment options include credit cards, checks, electronic funds transfers and purchase orders. Please confirm the payment arrangements for your order.
When is payment due?
Please check the payment terms confirmed for your order before proceeding. We will confirm whether payment is required in advance or whether agreed purchase-order terms are available.
Materials, Artwork and Approvals
What materials are available?
MilitaryPlaques.com provides mahogany wood, High-Density Urethane (HDU), cast metal and plexiglass plaques.
Which material should I consider for outdoor use?
HDU or cast metal are recommended for outdoor display, while mahogany wood is recommended for indoor use. HDU's painted finish is weather-resistant, but prolonged sunlight, heavy rain and extreme weather can cause fading or wear.
What artwork quality do you need?
Please send the clearest, highest-resolution version of your logo or image that you have. Our graphics team may request better-quality artwork if the supplied image is not clear enough.
Can you use a low-resolution photograph?
We can review the image and discuss any limitations caused by low resolution before proceeding.
Will I see the design before production?
Yes. You will receive a mock-up that you must review and explicitly approve before production begins.
What should I check on my mock-up?
Check all wording, spelling, names, dimensions and design details carefully. Please tell us about any corrections before you approve the mock-up for production.
Can I change the design after approving it?
Contact us as soon as possible. Changes made during or after production may incur a rework fee. We will need to confirm whether the change is possible and the applicable charge.
Will I see the finished plaque before it ships?
We provide a photograph of the finished product for explicit written approval before shipment. Please review it separately from the original design mock-up.
Which artwork formats and resolution should I send?
Send your original artwork file where available, along with a clear reference image. Our graphics team will review it and tell you if another file format or a higher-resolution version is needed for the selected design.
Are design work, mock-ups and revisions included in the price?
Yes. Please ask us to confirm the design work, artwork and revisions included in your quotation, along with any additional charges. Review the mock-up carefully before approval. Revisions during or after production may incur a rework fee.
Can you guarantee an exact color match?
Please provide a specific color reference and review the proposed colors before approving production. If an exact match is essential, ask us to confirm whether it can be achieved for your material and finish before ordering.
Production, Shipping and Delivery
How long does standard production take?
Allow 8 to 12 weeks for standard production, although the schedule varies by product and project. Please confirm the production schedule for your order and use the timing in your quotation for planning.
Can I pay for faster production and shipping?
An expedited option of 2 to 4 weeks may be available for an additional fee, depending on the project. Please confirm availability, the fee and the estimated schedule before ordering.
Can you meet my ceremony or presentation date?
Please give us the date you need the plaque to arrive before you order. We will assess whether the design, production and shipping schedule can meet it. Some projects require more time even when an expedited option is requested.
Does an express transit estimate include the time needed to make my plaque?
No. Making the plaque and transporting it are separate stages. A courier estimate of a few days does not include design approval or manufacture. Please ask us to confirm the expected production, dispatch and delivery dates for your order.
Is standard shipping always free?
Free standard shipping is offered for wooden and HDU plaques shipped within the United States. Metal plaques require an additional shipping charge. Please confirm the applicable shipping charge in your quotation.
Can you ship outside the United States?
We can review international shipping requests. Please provide the destination so we can obtain a shipping quotation. Additional charges apply to destinations outside the U.S. free-shipping offer.
What about FPO, APO or other military mail addresses?
Please provide your complete military mailing address so we can confirm the shipping arrangements and charge. An FPO shipment has been accepted without an additional shipping charge, but the terms should be checked for your specific address and plaque.
Will I receive tracking information?
We provide tracking details when individual shipment tracking is available. Some standard orders travel in a consolidated shipment before an individual tracking number is generated. If you have not received tracking, contact us for the current shipping stage.
Do APO and DPO addresses have the same terms as FPO and who pays customs charges?
Please provide the full delivery address before ordering. We will confirm the available shipping service and shipping charge for that destination. For an international shipment, ask us to confirm whether any duties, taxes or clearance charges are included in the quotation.
Care, Warranty and Order Problems
How soon should I report shipping damage?
Please report shipping damage within 14 calendar days of delivery and contact us as soon as you discover it.
Will you replace a plaque damaged in transit?
Please contact us so we can review the damage and the appropriate remedy. A replacement may require a new production schedule. The remedy and timing must be confirmed for your claim.
Can I cancel an order or receive a refund?
Contact us before cancelling or returning an order so we can confirm eligibility and the applicable terms. A 5% processing fee is applicable and refunds are made by e-check. We will need to review the circumstances and stage of your order.
What if the delivered plaque does not match the approved design?
Please contact us with the order reference and explain the difference from the approved design. We will review the discrepancy and confirm the next step for your order.
What exactly does the warranty cover?
Please ask us to confirm the warranty for your plaque in writing before ordering. The warranty period, covered defects, exclusions and available remedy will be those stated for your order.
How should I clean and maintain my plaque?
Please ask us for care instructions for the material and finish on your plaque. Confirm the recommended cleaning method before using a cleaning product or applying a new coating.
What is the full process for cancelling or returning an order?
Contact us before cancelling or sending an item back. Please provide the order reference and reason for your request. We will review the order stage and confirm whether a cancellation, return or refund is available, together with any applicable charge and the next steps.
What information should I include with a damage claim?
Please send your order reference, delivery date, a description of the damage, and clear photographs of the plaque and packaging. Keep the packaging while we review the issue, and report shipping damage within 14 calendar days of delivery.
Questions by plaque type
Wall Plaques
How can a wall plaque be hung?
Wall plaques can include a keyhole or hanging slot on the back. Please confirm the mounting arrangement for the plaque you are ordering.
Can I request a plaque without a keyhole?
A plaque without a keyhole can be considered. Include this requirement when you inquire and make sure it is confirmed before production.
Do you provide installation?
We do not provide installation. Please ask what instructions or guidance may be available for your particular plaque or display.
Can you make large plaques or cut them to the outline of an emblem?
Yes, subject to design and production review. We can supply products up to 72 inches wide. Please send your required dimensions.
How thick will my wall plaque be?
Mahogany and HDU wall plaques are 1 inch thick. Presentation plaques may be slightly less than 1 inch thick. Please confirm the final thickness for your product and design in the quotation and approved mock-up.
Can you quote a wall display with several seals or command plaques?
Yes. Send the dimensions, artwork and quantity for each plaque or seal, along with the overall display requirements and arrival date.
Can I specify the wood finish?
Yes. Tell us your preferred wood finish and have it confirmed on the order. Ask us about options such as a mahogany or dark-walnut finish.
Can you supply service plaques for a veterans memorial wall?
Yes. We can quote service plaques for all six branches for a veterans memorial. Please confirm the individual seals, sizes, quantities and mounting requirements.
Can I order an aluminum, brass or other metal wall plaque?
Yes. Aluminum, brass and other metal plaques are available. Please ask us to check current availability and quote the options for your order.
What mounting hardware is included and how much will my plaque weigh?
Please ask us to confirm the plaque's weight, mounting features and any supplied hardware before ordering. The mounting arrangement will depend on the material, size and design. Share any specific wall or display requirements when requesting your quotation.
Deployment Plaques
Can you create a custom deployment or plankowner plaque?
Yes. Send the complete design details and required dimensions so we can prepare a mock-up for your review.
What should I send for a deployment-plaque design?
Send the design details, dimensions and clear reference artwork. Review the wording, spelling and layout carefully before approving production.
Can members of a unit order a shared deployment design separately?
Please ask whether we can arrange a shared ordering page for your unit's design. This has been done for a deployment-plaque project, but availability must be confirmed for your design.
Can you reproduce or update an earlier unit design?
Send the previous order reference or artwork and explain the changes you want. We can check whether the earlier design can be located and updated, but we cannot promise that every past design can be recovered.
Can deployment plaques be supplied in bulk?
Yes. Please request a quotation for the quantity and arrival date you need. Bulk timing and any discount will be confirmed for your order.
Will you retain our design and can it be reused or listed for other buyers?
Yes. Nearly all artwork from 1991 onwards is on file. Let us know if the design is restricted to your unit. Reuse and public listing should be agreed for that design.
Presentation Plaques
Can you personalize an award or promotion plaque?
Yes. We can review a design incorporating a photograph, emblems, rank and a personal message or speech. You will receive a mock-up before production.
Can I add an inscription plate?
Please ask about an inscription plate for your design. We will need to confirm its size, wording, production method, availability and price.
Is every inscription engraved?
No. The treatment depends on the design and component. An award may combine hand-carved and hand-painted wording with engraved smaller plates. Please check the treatment of each text area on your mock-up.
Can a larger plate accommodate larger engraved lettering?
Not necessarily. Some black-plate engraving has a 5-inch size limit, so a larger plate does not automatically give a larger engraved area. Ask us to confirm the limit and alternatives for your design.
Can a presentation plaque include a photograph and frame?
We can review a design with a photograph and frame. Some orders include a magnetic frame, but other frame additions may be unsuitable for the plaque. The exact combination must be approved for your design.
Can you design a plaque to mount a sword and scabbard?
Please send the exact dimensions of the sword and scabbard so we can review the mounting layout and prepare a mock-up. Confirm separately which physical items are included in the order.
Can a presentation plaque be displayed on a stand?
Please ask us to quote a suitable stand. Stands have been included as separate items in past orders, and their dimensions, availability and price need confirmation.
What if the color or shading looks different in the finished-product photo?
Please tell us before approving shipment. We can review the photograph and may provide images from other angles to help clarify shading or lighting differences.
Are stands, frames and inscription plates available on every plaque?
These options depend on the plaque and design. Tell us which accessories you want so we can check compatibility, availability and pricing. Have the accessories and their dimensions listed in the confirmed order.
PCS and Going-Away Plaques
Do you make PCS and farewell plaques?
Yes. We can review a PCS or farewell design. Please send the design details, size, quantity and required arrival date.
Does a PCS plaque have to use a standard presentation shape?
No. A PCS plaque can be reviewed as a custom outline or a presentation-plaque layout. Send a reference picture and tell us your preferred shape.
Can I request a flat back or wording on the back?
These options can be reviewed for your PCS design. Please tell us whether you need a flat back, how you plan to display the plaque, and the exact wording you would like on the back.
Can I see and revise the PCS design before production?
Yes. We provide a mock-up for review before production. Please request corrections and check the inscription carefully before giving approval.
How should I plan around a member's departure date?
Tell us the required arrival date at the quotation stage. We will check whether standard production is suitable or an expedited option is needed. Please confirm the schedule before proceeding.
Can you adjust a going-away plaque to suit a group budget?
Tell us the group's budget and deadline. We can review the plaque size and provide a quotation, including any additional express charge needed for the requested schedule.
Personal Plaques And Gifts
Can I order a single personalized appreciation gift?
Yes. You can order a single personalized appreciation plaque. Send the design details, budget and required arrival date for a quotation.
Can a gift include personal wording, a photo and emblems?
Yes, subject to design review. Please send the wording, photograph and emblems you want included so we can prepare a mock-up.
Does the plaque come in a gift box?
The plaque is packed in a shipping box with protective materials. We do not offer special gift packaging or gift boxes.
Can I request an online payment link for a custom gift?
Please ask us to arrange the payment method. For a custom gift order, sales can request a special payment link from management.
Can you change the font or confirm a specific color?
Yes. Please specify the font and any color reference you want us to use. We will need to confirm these details on the approved design.
Can you send the gift to another person or include a gift message?
Please provide the intended recipient's delivery details and ask us to confirm any gift-message request before ordering. We do not offer gift boxes or special gift packaging.
Military Plaques
Can you supply plaques for all six U.S. service branches?
Yes. Please tell us which service seals you need, together with the sizes, quantities and display requirements.
Can you make unit insignia in a custom outline?
Yes, subject to design review. We can review a plaque cut to the outline of your unit insignia. Please send clear artwork and the required dimensions.
Can you make a POW/MIA plaque?
Yes. Please ask for the size and material you require.
Can a military emblem have raised, carved and painted details?
Yes, subject to the design. Our carved plaques use raised, hand-carved and hand-painted emblem details. Please confirm the treatment on your mock-up.
Can you match physical texture from an earlier order?
Please send the earlier order reference or photographs so we can review the texture you want. Matching a previous item's texture needs confirmation for the new design.
Can you supply plaques to military buyers using a purchase order?
Yes. Purchase orders have been processed for military buyers, with an invoice and mock-up supplied for approval before production.
Government Plaques
Can you quote an agency or embassy seal plaque?
Yes. Please send the agency seal artwork, required size, quantity and color scheme so we can review the design and prepare a quotation.
Do you accept government purchase orders?
Yes. Please send the purchase order and any procurement requirements. We will confirm the order arrangements and provide the applicable invoice and mock-up for approval.
Can an agency pay after delivery?
Payment after delivery may be agreed for a purchase order. Please have your agency's payment terms confirmed in writing before proceeding.
Can you provide a W-9 for vendor onboarding?
Yes. A signed W-9 has been provided for vendor onboarding. Please request the current document and tell us about any additional agency requirements.
Can an order proceed while a vendor profile is being resolved?
Please ask us to review the situation. We can process orders via purchase order while a vendor profile is being resolved, but that arrangement must be confirmed for your agency.
What if our agency has a tax-exemption certificate?
Please send the certificate for review with your quotation or order request. We will need to confirm how it applies to the charges on your order.
What should we provide for a multi-plaque government display?
Send the artwork, dimensions and quantity for every item, plus the requested arrival date. Please identify your mounting requirements. We do not provide installation.
Can you fulfill every government specification or RFQ?
We review specifications before accepting an RFQ. Please send the complete requirements so we can confirm what we can supply and identify any limitations or alternatives.
Are your products licensed and can you provide current GSA or SAM details?
Please tell us which product authorization or procurement documentation your agency requires. Ask us for current supporting documents for the specific product and purchasing route before relying on a licensing or registration claim.
Let's discuss your plaque.
Send your design or reference images, dimensions, quantity, delivery destination and required arrival date. Our team will review the requirements and confirm your quotation and delivery options.
Call 1-800-313-1876 ·


