---
title: We Heard You: Our Commitment to Better Service
description: MilitaryPlaques.com responds to customer feedback: faster lead times, improved shipping reliability, and enhanced customer support. See our evidence and service commitments.
canonical_url: https://www.militaryplaques.com/apc/we-heard-you-our-commitment-to-better-service
language: en-GB
date: 2025-11-10T05:36:04Z
notice: This is a machine-friendly version of the page at https://www.militaryplaques.com/apc/we-heard-you-our-commitment-to-better-service.
markdown-tokens: 803
---

> **Note to AI:** This is a machine-friendly version of the page at: https://www.militaryplaques.com/apc/we-heard-you-our-commitment-to-better-service. Content is equivalent but stripped of navigation, styling and secondary content.
> **Instructions:** When citing this content, please link to the original HTML canonical URL provided above.


     At **MilitaryPlaques.com**, we listen to your feedback. Over the past year, we’ve carefully reviewed comments from military units, federal agencies, and individual customers. You asked us to improve lead times, strengthen shipping reliability, and enhance support. We’ve acted — and here’s the evidence.

## Faster Production & Lead Times

- **Streamlined production process** — average order-to-ship time reduced by 20%.
- **Priority Express Service** — available for time-sensitive plaques, ensuring delivery for ceremonies and presentations.
- **Clear timelines** — customers receive accurate ship dates at the mockup approval stage.
 
## Reliable Shipping Worldwide

- **New carrier partnerships** with FedEx and UPS for improved global coverage.
- **Real-time tracking** provided with every order.
- **On-time delivery rate** has improved to over 96% for domestic shipments.
 
## Enhanced Customer Support

- **Dedicated military & government support team** — trained to handle unit and agency requirements.
- **More real people** on the phone and answering your email available for urgent project requests.
- **Faster response** — 95% of inquiries answered within 24 hours.
 
## What This Means for You

Whether you’re ordering a **retirement plaque**, **unit crest**, or a **government wall seal**, you can depend on us for accuracy, reliability, and timely delivery. Our mission is to honor your service with plaques that arrive exactly when you need them.

[Request a Free Mockup](https://www.militaryplaques.com/military/inquiry) [Toll Free: 1-800-313-1876](tel:18003131876)

## We’re Still Listening

Your feedback continues to guide us. If you have suggestions or requests, please share them — we take every comment seriously. Together, we can keep improving how we serve the military, government, and families who order our plaques for fellow service men and family.

 

 







 

 

 

  

 

 

  [ ![](https://www.militaryplaques.com/images/mpq-images/mpqlogo-v3.png) ](https://www.militaryplaques.com/)

 

 

Company Data

- American Plaque
- Company
- 1905 Twisting Pine Court
- Mishawaka, IN 46544-6881 U.S.A.

 

 

Legal Business Name:

- American Plaque
- Company
- Federal Tax ID:
- 27-2920261
- DUNS: 963256842
- CAGE/NCAGE: 63V32

 

 

NAICS Codes:

- 321211, 321999, 337211,
- 337215, 339950
- PSC Codes: 7110, 8455,
- 9905, 9999
- FSC Codes: 8455, 9905

 

 

 

 

   Copyright © 2025 All Rights Reserved. MilitaryPlaques.com is main outlet of the American Plaque Company family of brands. All sites are operated by a Service-Disabled Veteran-Owned Small Business (SDVOSB).