Frequently Asked Questions

Additional FAQs

How to Write Plaque's Wordings

How to Design a Retirement Plaque

1. How to Order at MilitaryPlaques.Com? Answer
2. How long will it take to get what I ordered?Answer
3. Is MilitaryPlaques.Com a secure site?
   What will be done with my contact information after the order? Answer
4. Why choose MilitaryPlaques.Com? Answer
5. Is the company legitimate? Did I make the right decision by ordering? Answer
6. What is the plaque made of? Answer
7. Is the plaque design carved in the wood or just painted?Answer
8. What is the typical size of a podium plaque?Answer
9. What is the standard thickness depth of the plaque? Answer
10. Did I get everything that I was supposed to? Answer
11. Who do I contact if I have problems with my order? Answer
12. I can’t see the plaque I am looking for in your website can you make a custom design plaque of my logo, patch, badge or insignia? Answer
13. Will I see a proof of my custom plaque order before it proceeds to production? Answer
14. I want to make sure I will receive the correct plaque I ordered, will you send me a proof? Answer
15. I've seen the approval image you sent, there's something I need to be corrected is it possible? Answer
16. I have a custom design plaque idea in my head but I don’t know where to start?Answer
17. Do you ship to APO/FPO or outside US addresses? Answer
18. What are your methods of payment? Answer
19. When will my credit card be charged? Answer
20. Do you accept purchase orders? Answer
21. Can I cancel my order? Answer
22. Where do I get refund? Answer
23. I received my plaque order but it's damaged, what should i do? Answer

 

How to Order at MilitaryPlaques.Com?

We accept orders via internet, telephone, fax and mail.

• You can order online 24/7. Your order will be processed at the same day if received during business hours and you will receive an email confirmation with your order details. Click “order online button” that is available in every product page
• Ordering via Telephone – Just simply call our toll free number 1-800-313-1876. Our staff will be happy to assist you with placing the order or with any questions that you may have.
• Ordering via Fax- Just send in your details via our fax number 574 968 3873 and if on a business day, it will be processed the same day and you will receive an email confirmation with your order details. back to top

 

How long will it take to get what I ordered?

Please note that all items from MilitaryPlaques.Com is individually hand made from carving to finishing.

• Standard Order- for non-stock and custom order, delivery is typically 4-6 weeks from artwork confirmation.
• Express Shipping Option- manufacturing and delivery is less than three weeks.
• For 14” stock military plaques and standard shadowbox- if available, delivery is 4-7 days. back to top

 

Is MilitaryPlaques.Com a secure site? What will be done with my contact information after the order?

Our site is a https (HyperText Transfer Protocol with Secure Sockets Layer) site meaning it is a guaranteed secured site compared to the standard HTTP sites. At MilitaryPlaques.Com your personal information and credit card details are safe with us. Contact and billing information files are strictly confidential. back to top

 

Why choose MilitaryPlaques.Com?

• MilitaryPlaques.Com is part of American Plaque Company which is a veteran owned business based in Indiana.
• American Plaque Company owns and operates its own workshops so we do not rely on any third parties in any of our plaque manufacturing. Click here for more information about us. back to top

 

Is the company legitimate? Did I make the right decision by ordering?

MilitaryPlaques.Com is a veteran owned business that has been making high quality handmade wood items for more than 20 years.

DUNS NUMBER: 963256842
CAGE/NCAGE Code: 3EF68
CORPORATE TAX ID: 27-2920261
Legal Business Name: AMERICAN PLAQUE COMPANY

Follow these links for more information: http://www.militaryplaques.com/about-us  and http://www.militaryplaques.com/capability-statement back to top

 

What is the plaque made of?

• All products we manufacture: plaques, desk nameplates, shadowboxes we manufacture are made of mahogany wood. back to top

 

Is the plaque design carved in the wood or just painted?

• The plaque design is carved in the wood in 3D relief and painted in full color or as specified.
• Your options include full color, natural mahogany wood tone, and metallic finished. back to top

 

What is the typical size of a podium plaque?

• A 14” diameter plaque is a perfect size for podium and wall display. back to top

 

What is the standard thickness/depth of the plaque?

• The standard depth for the seal and podium plaques is 1"; 3/4" for the shield and presentation plaques; and 1/2" for the wing and insignia plaques. The bigger the plaque the thicker it's depth. back to top

 

Did I get everything that I was supposed to?

• After placing an order, you will receive a PO email with your order details. A photo of the actual finished product will also be sent for your approval. For custom item, if you have a mock up request, just cross-reference it to the final actual photo. back to top

 

Who do I contact if I have problems with my order?

• You can call us at our toll free number 1800-313-1876. You could also send us an email at csr@militaryplaques.com. Your queries will be promptly answered. back to top

 

I can’t see the plaque I am looking for in your website can you make a custom design plaque of my logo, patch, badge or insignia?

• Yes we can. Just send us the artwork for your logo, badge or insignias in a good resolution and we can definitely make it into a wood plaque. back to top

 

Will I see a proof of my custom plaque order before it proceeds to production?

• Yes we always make sure that everything is correct with regards to your plaque specifications before it goes to production. As soon as you have paid your order and provide us with all the details you need for the plaque design, we will immediately render a digital mock up for your review and approval. The mock up design is typically ready the next day. back to top

 

I want to make sure I will receive the correct plaque I ordered, will you send me a proof?

• Of course, at MilitaryPlaques.Com we value customer satisfaction. We will send you the image of the completed plaque, desk nameplate, shadowbox through your email. It will serve as a proof for your review before the plaque leaves the factory; we do not ship any item until we receive your approval email. Click here for further information. back to top

 

I've seen the approval image you sent, there's something I need to be corrected is it possible?

• Definitely. As each of our plaques are individually made there are rare cases that some details/design of the plaque is made by mistake. We will definitely have this corrected in soonest possible time. Please note that this may stretch out the typical or expected delivery time depending on the correction that needs to be done.
• If the the change that needs to be done is an additional request, or a detail that you missed to include during the placing of your order this will be subject to rework fee. Please click here and look under Rework Fees for further information.

 

I have a custom design plaque idea in my head but I don’t know where to start?

• At MilitaryPlaques.Com we can help you through designing your custom plaque design. You can contact us for your detailed design specifications and we will create a mock up design for your review and approval before the plaque order goes to production. back to top

 

Do you ship to APO/FPO or outside US addresses?

• Yes we ship worldwide and to any APO/FPO address.
• Standard shipping to APO/FPO addresses is free. Delivery time is approximately 6 weeks or more depending on the courier schedule.
• Shipping outside US will require additional price depending on the plaque size and quantity for the freight cost. Delivery time is approximate 3 weeks or less. back to top

 

What are your methods of payment?

• Our plaques are typically prepaid through credit card. We accept all major credit card: American  Express, Master Card and Visa.
• We also accept check payments. The check must be made out to: 

 

When will my credit card be charged?

For standard orders, credit card is charged upon placing the order but for Manual orders, this will depend on the agreement that you have with the sales personnel/ MilitaryPlaques.Com. back to top

 

Do you accept Purchase Orders?

 

• Yes we do accept purchase order. Email us a copy of the PO to sales@militaryplaques.com with your Payment Terms and Conditions for review and approval. When approved we will send you your order invoice with your order number, and  your order can proceed to production. back to top

 

Can I cancel my order?

• Yes. If you want to cancel a paid order that did not proceed to production, cancelation is subject to $25.00 transaction fee. This will be deducted to the total amount you paid. Refund will be process typically within 2-3 days depending on your bank.
• For order that already proceed to production, cancelations for unique design orders will incur a 100% cancelation fee. This is to reflect the labor cost and the unique nature of the product. Cancelations of stock items will incur a 50% re-stocking fee plus freight costs and should be returned to our distribution point in Indiana U. S. in the original packing material, the goods will be checked for damage prior to the refund being made. back to top

 

Where do I get refund?

Refund request will be reviewed by the management and an email will be sent for the next step. You can also visit this link for other information on reworks and cancellation of orders: http://www.militaryplaques.com/terms-a-conditions-of-sale back to top

 

I received my plaque order but it was damaged, what should I do?

• Take a picture of the damage plaque, and send it to csr@militaryplaques.com. 
• If there's a need to replace the plaque/s, replacement takes same turnaround time following the actual order: approximately 6 weeks for standard order and 2 weeks for express order. The production team will try to finish the plaque/s as soon as possible but it will be depended on the production schedule. back to top